GU9 9QS 
TEL: 01252 723122




Friday, October 19, 2018

CQC Report
Other News

iWantGreatCare gathers patient feedback.

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Health News
BBC Health News
Depressed? The places not to live if you need help
NHS talking therapy service is failing patients in one in seven areas of England, BBC analysis shows.
10/19/2018 12:22:29 PM
BBC Health News
Why is this African village letting mosquitoes in?
The genetically modified insects are part of a project which aims to tackle malaria in Africa.
10/19/2018 7:29:38 AM
BBC Health News
Doctors 'need to start early conversation with patients about dying'
They shouldn't shy away when patients want to talk about the end of their lives, a report says.
10/19/2018 2:39:06 AM
Other Information

You can now book your 2018 FLU VACCINATION APPOINTMENT

If you are aged 65 (by 31 March 2019) or over, or are under 65 with a medical condition that puts you in an “at risk” category, telephone the surgery to book an appointment.  Please telephone after 2pm.

Some patients between the ages 70 to 80 may also be eligible for the SHINGLES VACCINATION.  Ask at reception .   If you are attending the Flu Clinic you can have your shingles vaccination at the same time.

We have been alerted to bogus ‘phishing’ emails that may be received by registered patients. These emails claim to be from local GP practices and state that access to online GP services has been changed and that patients should log on to their account and update their information.


In response to patient feedback telling us it can sometimes be difficult to get a routine doctor appointment or getting through on the telephone can be frustrating, we have decided to introduce a new system of booking an urgent on the day appointment.  We hope this will make it easier for our patients to access a doctor for their routine care.

Key Features:

  • Patients will be seen at The Ferns Medical Practice for all their urgent and routine care
  • Offer of a telephone or face to face appointment for urgent same day appointment
  • Shorter waits to see a doctor for routine appointments
  • Easier to get through on the phone (we are upgrading our phone system and reception area)

Our reception staff will ask you for some information in order to help the doctor prepare for your appointment or phone call or they may signpost you to an alternative clinician or service that can deal with your query or condition.  Please help the doctors by answering these questions.



Community Services Patient and Carer Questionnaire

Please follow this link to fill out the online questionnaire - it will be open until the 31st July 2018.

Dr Robinson
retired at the end of 2017 and would like to thank his many patients for their kind messages - thank you letter


We are very pleased to welcome Dr Katherine Deane to the practice.  Dr Deane has taken over the care of some of those patients previously registered with Dr Robinson, now retired.  Dr Deane has previously worked in a Guildford practice for over 17 years and has a special interest in diabetes.  If you would like to make an appointment with Dr Deane you can see her on a Monday and Thursday morning or all day Tuesday.
Patients previously registered with Dr Robinson will receive a letter informing them their new doctor will be either Dr Deane or Dr Kaneswaran.



NEW from September 2017 – Patient Extended Access Appointments

Routine GP appointments available on Saturday mornings in Farnham and Sunday mornings at Frimley Park Hospital

Routine Practice Nurse and Healthcare Assistant appointments available Monday-Friday evenings and Saturday mornings in Farnham

The five Farnham practices (Downing Street, Farnham Dene, The Ferns, Holly Tree and River Wey) continue to work together and will be offering routine appointments to their registered patients through NHS England’s new Patient Extended Access.

The Extended Access appointments will give patients from all five practices the opportunity to see a doctor, nurse or health care assistant for a routine appointment outside the core hours of their GP practice.

The appointment with the doctor, nurse or healthcare assistance is booked through the patient’s home practice reception team.  However, the appointment will take place at the Farnham Integrated Care Centre based in Farnham Centre for Health.

Patients are also able to book a routine GP appointment on a Sunday morning through the patient’s home practice.  These appointments will take place at Frimley Park Hospital, Out-Patient 1.



From 3 April 2017 disabled motorists will no longer automatically receive free parking with a Blue Badge.
Even if you have a Blue Badge, you will need to pay to park in the disabled bays in Waverley's car parks, using the parking machines or RingGo. Motorists parking in a disabled bay should still display their Blue Badge.
The maximum stay for a disabled bay is three hours.
Waverley Borough Council offers a free parking permit for disabled residents on income related benefit.  The permit will have the same life span as the Blue Badge and entitles the motorist to park in Waverley's car parks for free when displaying both their Blue Badge and permit, face up in the front windscreen.
Motorists with both a Blue Badge and disabled parking permit may park in any disabled bay free of charge for a maximum of three hours.
The motorist can also park in a general bay that is not reserved for any other person or permit holder. The general bays are free of charge for a unrestricted amount of time when displaying both the permit and Blue Badge.
If you receive income related benefits and have a blue badge, please apply for a permit using the following link:
If you have any other queries please contact Waverley’s Parking Team on 01483 523408 or email



Information on parking at ALDERSHOT HEALTH CENTRE

Parking at Aldershott Helath Centre is changing. Please see information in documents below.



Please note that this does not affect parking for the Farnham Centre for Health


Welcome to The Ferns Medical Practice, Farnham.

Please take time to look over our new website.   If you are a patient of our practice you will find an abundance of useful information about the practice and the services we provide, as well as how to contact us, order a repeat prescription and how to book an appointment on line.   If you are looking for a new GP practice in the Farnham area, we hope that this website gives you a clear view of both the services we offer our patients, and also an introduction to the people who work in the practice and a feel of our philosophy of providing care to you.

We are an NHS medical practice offering a full range of GP services to patients in Farnham and the surrounding areas.   We are a group of eight GPs who work together as a team, along with five practice nurses to provide a full list of primary care services in our fully equipped Health Centre and in the community.   Our aim is to provide you with an efficient, effective and professional service, whilst at the same time ensuring that you receive a personalised service so as to make you feel both comfortable and confident in receiving first class health care.

The practice prides itself on offering full family medical services, and also welcomes patients from all walks of life.   We have a strict diversity policy and do not discriminate against any group or individual based on age, disability, race or sexuality.
Have Your Say
Patient Interactive


 Tell us what you think about the care or treatment you have received from us.
 Leave feedback here - Ferns Medical Centre Friends and Family Test




News from North East Hampshire & Farnham CCG

Earlier this year North East Hampshire and Farnham was chosen as one of a handful of sites nationwide where local clinicians and practitioners will work with communities to create and operate new, joined-up health and care services.

Our Vanguard programme has an overall aim of keeping people “happy, health and living at home” wherever possible. It will see local people supported to improve their own health and wellbeing and when they are ill or needing support, they will receive the best possible care.

The programme will focus on:

  • prevention and self-care - helping people to manage their own health condition, empowering them to make choices about their care and ensuring the right services are available to all our communities;
  • integrated teams of specialist health and social care professionals - establishing teams of community nurses, occupational therapists, physiotherapists, social workers, a psychiatric nurse and a psychiatrist, a pharmacist, a specialist in care of the elderly, GPs, the voluntary sector, and specialists in palliative care and domiciliary care. These teams will be located in Farnham, Aldershot, Farnborough, Fleet and Yateley;
  • enhanced community care services - for people in their own homes, in GP surgeries and local, community hospitals;
  • access into and out of specialist inpatient care - in community hospitals (such as in Farnham and Fleet) as well as Frimley Park Hospital.

The Vanguard programme is a partnership between NHS North East Hampshire and Farnham Clinical Commissioning Group, Frimley Health NHS Foundation Trust, Southern Health NHS Foundation Trust, Surrey and Borders Partnership NHS Foundation Trust, Virgin Care, South East Coast Ambulance NHS Foundation Trust, North Hampshire Urgent Care and Hampshire and Surrey County Councils and all GP surgeries of the NE Hampshire and Farnham area.

We are also working with you, the patient, the public and voluntary organisations to help shape, develop and continually improve the way services are provided.

For further information on the North East Hampshire and Farnham Vanguard, visit (



Practice News


Named Accountable GP

Patients registered with the practice are given a “named  accountable GP”.  We refer to this as “usual doctor”.  You probably already know the name of your usual doctor.  If you are not sure and would like to find out, please contact reception.


Accessible Information Standard
Patient Access

Patient Access to your detailed coded medical record – for more information click here

Stay Well This Winter
NHS Links


Equal Opportunities
Equal Opportunities Policy
This practice has an Equal Opportunities Policy.
It is our policy not to be judgemental regarding the lifestyle, ethnicity or sexual orientation
of our patients.
We are happy to help patients from all groups in society and will try to give the best care to everyone equally.

Useful Medical Links

Best Treatments
Helping you to make better health decisions

Net Doctor
Powerful online patient medical site

Cardiovascular disease risk calculator

Stop Smoking
Carers Information
Macmillan Cancer Support
Cervical Screening

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