Surgery Times & Details

Contacting The Surgery

The surgery telephone number is Farnham (01252) 723122 and should be used whenever you need to contact us.

When telephoning for an appointment or a home visit please try to give our receptionists a clear idea of the urgency of the problem.

EMERGENCY

If for any reason you are unable to make contact with the doctor on call do not
hesitate to dial 999 for an ambulance.

Hours The Telephone Lines Are Open

Monday to Friday: 8.30 am to 7.00 pm

Peak Period

The lines are busiest between 8.30 am and 10.30 am.
Please avoid this time of day for routine or non-urgent matters.

Monday is normally the busiest day for the practice.
It would be appreciated if non-urgent matters could be left until later in the week.

Best Times To Telephone The Surgery

If you would observe the information and guidance set out below it could greatly ease the pressure on the lines during peak periods enabling those who are telephoning about urgent matters to make contact more quickly.

To Request An Appointment The Same Day Or A Home Visit

Please telephone before 10.30 am.

To Speak To A Doctor

Generally after morning surgery or before evening surgery. For more specific information, please ring reception after 11.00 am. The doctors have allocated appointments for telephone consultations; these can be booked in advance through reception.

To Speak To A Nurse If you wish to speak with a nurse, requests are recorded by reception and the nurse will telephone at an appropriate or pre-arranged time.

In each instance the receptionist will give you guidance as to when you should expect a return call.

If You Need To Telephone For Results Of Blood Tests Or Other Investigations

Please try to avoid the peak period.

For Routine Or Non-urgent Matters

It would be appreciated if you would telephone between 10.30 am and 5.00 pm. This includes booking future appointments which can normally be made up to a month ahead.

Hours The Surgery Is Open

Monday to Friday	8.30 am to 7.00 pm

Extended Hours Service

The Practice provides an Extended Hours Service.

On Wednesday and Thursday evenings, there are late evening appointments available. These are routine pre-bookable appointments for patients who find it difficult to get to the Surgery during our normal working hours. There will normally be 12 appointments each evening provided by 3 of the Partners.

Please contact the Surgery as normal to book these appointments.

Please note that after 6.30 pm the Surgery will not be able to deal with urgent new cases. From 6.30 these will continue to be handled by the Harmoni Out-of-hours service. Patients should contact Harmoni on 0300-130-1305.

There will also be additional late evening appointments available on the Tuesdays after Monday bank holidays.

If you have any questions on this service, please contact the Surgery