For more detailed information on the times of surgeries, please see the Timetable sheet on the Practice Information Page
All consultations with the doctors and practice nurses are by appointment and can be made by telephoning the surgery or calling in at reception. Appointments with the doctors can also be booked on the internet through our website.
We try very hard to keep to appointment times but our patients' needs are unpredictable and sometimes delays are unavoidable.
Although you may consult any doctor in the Practice, we prefer you to remain with one partner as much as possible since we feel that this allows for better continuity and more personal care. This may not be the one with whom you originally registered.
To help us, please:
- Cancel (as early as possible) any appointment you are unable to keep
- Advise us of any change of name, address or telephone number
Please note our Missed Appointments Policy, which can be seen on the Practice Information Page
If you would observe the information and guidance set out below, it could greatly ease the pressure on the lines during peak periods, enabling those who are telephoning about urgent matters to make contact more quickly.
Peak Periods: The lines are busiest between 8.30 and 10.30 a.m. Please avoid this time of day for routine and non-urgent matters. Monday is normally the busiest day for the practice. It would be appreciated if non-urgent matters could be left until later in the week.
To request an appointment the same day or home visit: Please telephone before 10.30 a.m.
To speak to a doctor: Generally after morning surgery or before evening surgery. For more specific information, please ring reception after 11.00 a.m. The doctors have allocated appointments for telephone consultations; these can be booked in advance through reception.
To request results of blood tests or other investigations: Please try to avoid the peak periods.
For routine or non-urgent matters: It would be appreciated if you would telephone after 10.30 a.m. This includes booking future appointments which can normally be made up to a month ahead.