Frimley Health and Care PDF - How to decide whether to keep your child off school in the pandemic flow chart - click to download


Childhood illnesses:

If a child is unwell with other symptoms such as sore throat, earache, stomach ache, runny nose, skin rashes, or a winter related illness such as norovirus with vomiting and diarrhoea, then parents are advised to check NHS 111 online health condition advice – is my child too ill to go to school, and contact their local pharmacy or GP if they need further help.


NHS 111 phoneline should only be used for an urgent medical problem where parents or carers are unsure what to do.  If a child is too ill to attend school, the parent or carer should advise the school as per normal and arrange to care for the child at home until they are well enough to return.


Urgent & Emergency Care:

The following link explains how to access urgent assistance for a child:  The advice as always is to call 999 if it is a medical emergency - when someone is seriously ill or injured, or their life is at risk.


The Ferns Medical Practice can’t organise Covid-19 tests for patients.  The only way to access these tests is by going to the official government website:  The phone number to organise a test is:  119

GPs are unable to provide certification or letters in relation to wearing face masks.


Patients wanting face mask exemptions, can print their own by visiting the link below (please scroll down the page to Section 3):




Surrey County Council coronavirus helpline 0300 200 1008 - Monday to Friday 9am - 5pm

A new Surrey coronavirus helpline set up by Surrey County Council went live today, to give non-medical advice and community support. This is for Surrey residents who need support from the community, or who want to help others. It’s not a medical helpline but will offer practical help in the community, working closely with district and boroughs and the local resilience forum.‚Äč

Farnham and Villages Coronavirus Helpline - 01252 745446 - Download flyer here

From Monday the 22nd this helpline will be open Monday-Friday 9am - 2pm

Covid-19 Diabetes Helpline PDF - Download here

Guide for Parents during the Covid 19 lockdown - Download here

Information on Child Immunisations during Covid - Download here

Carers Support Services during the Covid 19 restrictions - please download HERE

A Surrey Carers Guide during Covid 19 can also be downloaded HERE

Mind Matters Surrey - Are you struggling during the COVID 19 outbreak? Mental Health Crisis Line 0800 915 4644 - PDF details download here

Important information patients about GP appointments

As you will be/are aware, COVID-19 (Coronavirus) is a new illness that is spreading across the UK. We are taking actions to protect our patients, our staff and our community by introducing a new telephone triage system for GP appointments. Our aim is to significantly reduce the footfall through our surgery in order to reduce the risk of spreading the virus, in line with national guidance.

All GP appointments will initially be on the telephone. If you have an appointment booked with a GP, please do not come to the surgery – please stay at home and the doctor will call you at the allocated time. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.

Nursing appointments will continue as planned but we ask you to consider the national guidance before visiting the practice

Stay at home for 7 days if you have either:

·         a high temperature

·         a new continuous cough

·         Do not go to a GP surgery, pharmacy or hospital.


You do not need to contact 111 to tell them you're staying at home.


Use the NHS 111 online coronavirus service if:

·         you feel you cannot cope with your symptoms at home

·         your condition gets worse

·         your symptoms do not get better after 7 days


Only call 111 if you cannot get help online.


We thank you for your co-operation and understanding. As you are aware, the situation is evolving daily and we will keep you updated via our website and text messaging service.

Holiday insurance cancellation letters

We regret that in these exceptional circumstances the practice is currently unable to write any letters for patients who are making a holiday refund insurance claim.

This service is non contractual and as such we are under no obligation to offer this. We hope you will understand that the GPs need to focus upon the clinical needs of their patients at this difficult time.

The Government announced on 17th March that: -

The Foreign & Commonwealth Office (FCO) now advises British people against all non-essential travel worldwide. This advice takes effect immediately and applies initially for a period of 30 days.

As such, insurance claims can be requested on this basis. Full details can be read at